1. We look forward to your visit to blue marigold massage + wellness!  If you have not been here before, or are just getting to know our studio, please do review this page carefully to get more acquainted with the policies we have in place for our studio.
  • First Visit: during your first visit, we kindly ask that you arrive 10-15 minutes prior to your appointment, allowing time to complete an intake form and discuss treatment goals with your therapist. For return visits, please arrive 5 minutes prior to your appointment time.  Please note that for safety purposes and because we are a by appointment only studio (with limited receptionist staff), we lock the main entrance while all therapists are in session. If you arrive more than 20 minutes prior to your session, it is possible that the door may be locked. Thank you in advance for your patience in this matter.
  • Cancellation: we request a minimum cancellation notice period of 48 hours. If a cancellation occurs within 48 hours of your scheduled appointment, the card held on file will be charged 50% of the service rate. In the event of a no-show or last minute cancellation (within 24 hours), the card held on file will be charged the full price of the service rate.
  • When you make an appointment, the card held on file is charged only if the cancellation policy needs to be enforced.  We do not run the card held on file as a pre-payment to your session.  Hence, we request you bring the card (or cash) you intend to use for your session payment at the studio, at the time of your checkout.
  • We currently accept payment with credit/debit card, cash or check, and FSA/ HSA cards. Although we request a card on file while booking, we are not able to use this card to pay for sessions in advance without a signed authorization form.
  • Health Insurance: We do not accept or directly bill health insurance. We are happy to provide you with customized invoices and CPT codes (diagnosis codes) for direct submission to your insurance provider for potential reimbursement.  We find several of our clients get reimbursed by their insurance carrier for out-of-network providers when they submit these invoices shortly after their session (within 24-48 hours).
  • Motor Vehicle Accidents (MVAs): We do not directly bill insurance carriers for MVA treatment, however we do provide customized invoices along with relevant CPT and ICD codes (diagnosis codes required by insurance carriers), along with thorough chart notes detailing your treatment process. If requested, we will send these documents via our HIPPA compliant fax software to your claim agent to help expedite your reimbursement process.
  • Draping Procedures: In accordance with Oregon State Law, all clients will remained professionally draped with sensitive areas covered at all times. We do not perform internal pelvic floor work.

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